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WEX Motorcharge Program - Frequently Asked Questions

Why have you moved me to WEX Motorpass? What is happening with Motorcharge?

WEX is always looking for better ways to service our most valued customers and offer a better experience. To achieve this, from 1 October 2023, we will be moving all Motorcharge customers to our leading WEX Motorpass Program at no extra cost, and closing down our Motorcharge Program.

In the coming weeks, you will receive a welcome pack which will include your new WEX Motorpass fuel card, account details and instructions on how to create your online account. Your Motorcharge card will continue to be accepted until 30 September 2023.

You will continue to enjoy all the existing benefits, plus gain access to additional services that WEX offers. There will be no changes to the fees and charges. WEX will continue to provide you with access to key information to help you continue running your business.

To be eligible for a WEX Motorpass fuel card, you will need a valid Australian Business Number. WEX Australia does not provide charge card accounts to individuals unless the individual has an ABN and is able to provide evidence that it is predominately for commercial use. If we don't have a valid ABN on file you will not be issued a WEX Motorpass card and you may be asked to submit a new application.

Card Information

Once you receive your new WEX Motorpass card(s), please destroy and dispose of your old Motorcharge card(s).

Your Motorcharge card will continue to be accepted until 30 September 2023. In the coming weeks, you will receive a welcome pack which will include your new WEX Motorpass fuel card, account details and instructions on how to create your online account.

  • If your address details are correct please allow up to 28 September 2023 for your cards to arrive otherwise contact us on 1300 366 109.
  • Please visit our WEX Motorpass Online Service Centre and log in with either your new or existing credentials and confirm that your address is correct.

You will receive a new WEX Motorpass card with a new WEX Motorpass card number.

You can start using your new WEX Motorpass card(s) as soon as you receive it. Please destroy and dispose of your old Motorcharge card(s).

Yes, we will reissue all your cards as long as they are not canceled or blocked.

Yes, all fees will remain the same.

Yes, the WEX Motorpass card is accepted at 6,000+ Australian service stations including the ones you use today.

We will endeavor to match all your current preferences. Please visit our WEX Motorpass Online Service Centre and log in with either your new or existing credentials to confirm your preferences.

Yes, we will encourage you to set up a PIN on your new WEX Motorpass card.  To set a PIN please visit our WEX Motorpass Online Service Centre and log in with either your new or existing credentials.

For a lost or stolen Motorcharge card log into the Motorcharge Online Portal and cancel your card immediately. Alternatively, call 1300 130 062 to report your card lost/stolen.

For a lost or stolen WEX Motorpass card call us on 1300 366 109 or visit WEX Motorpass Online Service Centre and log in with either your new or existing credentials.

Payments, Fees and Charges

Yes, all payment options are the same. However the details relating to that payment method may have changed, refer to the payment section of the statement that you are paying.

All your current payment methods will still be available to you. However, from 1 October 2023 any one off credit card payments via the Motorcharge website will not be accepted. You can continue using your credit card to pay your balance by calling us on 1300 130 062.

Yes, we will transfer your direct debit arrangements to your new WEX Motorpass account. Your current arrangements on the Motorcharge account will continue until you have paid your balance. Two different payments may occur from your nominated account, depending on how quickly you pay off your Motorcharge account and when you start spending on your WEX Motorpass account.

We cannot bring over the Direct Credit arrangement due to security reasons. Please set your ongoing arrangements via the new WEX Motorpass Online Service Centre or refer to your statement for other payment methods.

Yes, the WEX Motorpass account will be set up with your current expenditure limit. We reserve the right to vary the expenditure limit in accordance with clause 16 of the Terms and Conditions and we will notify you in case of any future changes.

All transactions on your Motorcharge card will have the same payment details.

Any new transactions on your WEX Motorpass account will be associated with your new account and card number(s), payment details such as BPAY account numbers or reference numbers may have changed. These details will appear in the payment section of your new WEX Motorpass statement.

You will be issued a new WEX Motorpass account number. Please refer to the payment section of your new WEX Motorpass statement for payment options available to pay your account.

For your Motorcharge account please continue calling the same number 1300 130 062.

Once you receive your new WEX Motorpass account you will need to call the WEX Motorpass number 1300 366 109. 

You can also pay via the WEX Motorpass website https://osc.motorpass.com.au/payment or log into the WEX Motorpass Online Service Centre with your new credentials that have been sent to you.

Please visit our WEX Motorpass Online Service Centre and log in with either your new or existing credentials. Email enquiries@wexaustralia.com and request a direct debit arrangement form.

For fees and charges please refer to the Motorcharge Fee Schedule

If you are charged a monthly management fee during September 2023 and October 2023 on both your Motorcharge and WEX Motorpass accounts, we will waive one of these fees.

All other card fees, payment fees and general fees will continue to be charged until your account is paid off and closed.

We will not charge you a fee for moving your account and issuing new WEX Motorpass card(s).

Statements

Any new WEX Motorpass transactions will appear on your WEX Motorpass statement. Any old Motorcharge transactions will appear on your Motorcharge statement. Once the balance is paid off on your Motorcharge statement you will no longer receive new Motorcharge statements.

If you have subscribed to these reports you will continue to receive them. To request a new subscription please visit the WEX Motorpass Online Service Centre

You can access your Motorcharge statements via the Motorcharge Online Portal until the current financial year ending June 2024.

Your billing cycle(s) will remain the same.

The last statement will be issued once your balance is paid in full.

Account Updates

Here are some ways to update your contact details: 

We ask that you complete all updates by 5 September 2023 to ensure your new card(s) are sent to the correct address.

When you call us, please provide your existing account password to identify yourself.

Yes, you will be prompted with this password when you call us.

Your existing Roadside Assistance will be moved over and you will continue to be covered.

WEX Motorpass Online Service Centre

Please visit and log into WEX Motorpass Online Service Centre

Once your WEX Motorpass account is created you will receive an email with your temporary login information. Please log in and change your passwords and set up your secret questions.

We will also move your existing log in details if you wish to continue using your existing credentials.

You will only be able to retrieve your new WEX Motorpass statements. The Motorcharge portal will still be available to you until 30 June 2024 after which you will no longer be able to access your historical Motorpass statements online. We encourage you to download a copy of all your historical statements at your earliest convenience. 

To review historical statements and/or transactions log into Motorcharge Online Portal. If you still need historical statements after 30 June 2024 please email us enquiries@wexaustralia.com.

Prior to receiving your new WEX Motorpass card(s), please make all updates via the Motorcharge Online Portal 

After you receive your new WEX Motorpass card(s) please make all the updates on your new WEX Motorpass Account at WEX Motorpass Online Service Centre. You can log in with either your new or existing credentials. If you have any questions please  call us on 1300 366 109 or email us enquiries@wexaustralia.com

Your account information will be moved to the WEX Motorpass platform. WEX will continue to  take reasonable steps to protect personal information it holds from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

WEX Motorpass Apps

Download the WEX Motorpass Driver App to find the cheapest and closest participating fuel locations along your trip. You can now also get access to the WEX Account Holder App and manage your accounts on the go, anytime, anywhere. For more information please visit https://www.wexinc.com/motorpass/features-benefits/our-mobile-apps/