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Technology, strategy, and the continuing shift in the roles of a corporate travel manager. These trends, highlighted by a recent study completed by the Global Business Travel Association Foundation (GBTA Foundation), point to a shift in thinking among travel managers.
The report, Travel Manager 2020, surveyed more than 230 travel managers to better understand their key responsibilities, how technology has changed their role today and, how technology is expected to further change their role in the future.
The findings? Technology is expected to transform the role of the travel manager, and the ability to evaluate and apply technology solutions is critical to their current and future roles.
Among the technologies discussed in the report, three reigned supreme: Mobility, virtual payments and data collection and analysis.
GBTA highlighted five key trends among travel managers in the report:
“Technology is going to become increasingly important for travel managers, as they seek to expand their role and further demonstrate the value that they bring to their organization,” said GBTA Vice President of Research Joseph Bates. “This study builds on a similar study we conducted last year, finding that by 2019, technology is expected to fully transform the role of travel managers.”
With increased focus on technologies across the spectrum, travel managers will need to keep up with new and changing technology, as well as work to align business goals with technological initiatives.
The report is available here to GBTA members.
For continued coverage on how technology is shaping the lives of those in the travel industry, we would like to invite you to sign up for our WEX Travel E-Newsletter.
Subscribe to our Inside WEX blog and follow us on social media for the insider view on everything WEX, from payments innovation to what it means to be a WEXer.