Telematics Charges
| Account Charges | Definition | Charge (excl. VAT) |
|---|---|---|
| Out of Hours Surcharge | Additional charge per device fitted on weekends | £50.00 |
| Configuration Fee | Fee for initial device setup | £30.00 |
| Returned DD Charge | Charge for a missed direct debit payment | £12.00 |
| Hard Copy Invoice | Charge to receive a hard copy of a single invoice | £10.00 |
| Tracking Charges | Definition | Charge (excl. VAT) |
|---|---|---|
| Device Installation | Charge per device for the installation of a new or replacement tracking device | Easy install £50.00 Hardwired £90.00 |
| Device Removal | Charge per device for the removal of a tracking device and leaving it with the customer. The customer is responsible for the return of the device to Radius. | £65.00 |
| De-install/Re-install (De/Re) | Charge per device for the removal of a tracking device from one vehicle and the same device installed on another vehicle at the same location at the same time | £100.00 |
| Missed appointment / late cancellation | Charge per vehicle non-attendance or cancellation with less than 24 hours’ notice | £90.00 |
| Device Non-Return Fee | Charge per tracking device that has not been returned to Radius within 60 days from the device being placed on Permanent Stop | £40.00 |
| Add-ons | Charge for any additional add-ons, such as buzzers, fobs etc. | £30.00 |
| Temperature Probe | Charge for any temperature probes | £60.00 |
| Camera Charges | Definition | Charge (excl. VAT) |
|---|---|---|
| Camera Installation | Charge per camera for the installation of a new or replacement camera for up to 5 cameras | £100.00 |
| Side Scan Installation | Charge per installation of a new or replacement side scan | £180.00 |
| Camera Removal | Charge per camera for the removal of a camera and leaving it with the customer. The customer is responsible for the return of the camera. | £80.00 |
| De-install/Re-install (De/Re) | Charge per camera for the removal of a camera from one vehicle and the same camera installed on another vehicle at the same location at the same time | £120.00 |
| Service Call | Charge per appointment for an engineer to check and repair an issue | £65.00 |
| Missed appointment / late cancellation | Charge per vehicle non-attendance or cancellation with less than 24 hours’ notice | £90.00 |
| Camera Non-Return Fee | Charge per camera that has not been returned within 60 days from the camera being placed on Permanent Stop | £150.00 |
These charges are the minimum amounts only. Any custom/bespoke installation may incur an increased charge depending upon requirements.
Non contract customers are required to keep their devices for a minimum of three paid invoices. If devices are returned within this period, a termination fee equal to three months will be charged.
Returns Process
All fees continue till the tracker is received and removed from the account. If received after the 15th of the month then charges will be applied on the next invoice.
- Please take and keep a picture of the tracker/s showing the sticker with the IMEI number visible and all the other equipment.
- Please obtain and keep hold of a proof of delivery receipt.
- Please email the picture of the tracker/s and of the postage receipt showing the tracking details.
- Please email / call WEX a week after posting so we can check removal from the account.