Card

£5.00 / £50.00

Charge for card manufacturing, distribution, and ongoing maintenance.

Monthly/Annually

Per Card

01.03.24

Lost / Stolen / Damaged Card Replacement

£15.00

In the event that a customer requires a replacement card

Per Request

Per Card

01.12.16

Paper Invoice

£8.00

Charge to cover printing and dispatch, free via email

Per Invoice

Per Invoice / On Request

01.01.21

Copy Receipt

£10.00

To cover the cost of retrieving a copy receipt

Per Receipt

Per Account

01.12.16

Returned Direct Debit Administration Fee

£55.00

For any returned or reclaimed Direct Debits, a charge is applied to cover the administration to recover the value outstanding

Per Returned DD

Per Returned DD

01.12.16

Late Payment

£20.00

To cover the cost of any late payments other than direct debit collections

Per Event

Per Account

01.12.16

Non Fuel Purchases

Up to 20%

In order to enable the purchase of Non Fuel items a surcharge of up to 20% will be applied

Per Transaction

Per Purchase

01.12.16

Transaction Query

£15.00

To cover the administration of a request to investigate a transaction

Per Request

Per Account

01.12.16

International Transaction

3.00%

To cover the costs of processing and invoicing international transactions

Per Transaction

Per Purchase

01.07.17

Reciprocal Sites and Partners

3.00%

To cover the costs of card acceptance charges at non-Esso branded sites

Per Transaction

Per Purchase

01.07.17

Toll Transactions

Up to 5%

Management fees associated with motorway toll payment services

Per Transaction

Per Purchase

01.03.16

Eco Miles

Up to £1.50
per card

Applied to all accounts as part of the carbon offsetting scheme

Monthly

Per active card

01.06.17

Administration Fee

£18

Applied to accounts that have drawn less than 300 litres of fuel in the previous month

Monthly

Per Account

01.01.21

Inactive Account Fee

£45

Applied to accounts that have not had any card transactions in the previous 3 months

Quarterly

Per Account

01.07.19